Refund Policy

Credits you purchased through checkout that have not yet been used can be refunded within 120 days of the purchase. A refund is limited to the amount paid for that purchase and is returned to the original payment method.

Complimentary, promotional, and referral credits are not refundable.

Credits already applied to a billing period are not refunded to your payment method. When you change a plan, the unused part of the current month's fee is returned to your credit balance pro rata. When you cancel, nothing is returned for the remaining days.

After 120 days from a purchase, credits from that purchase can no longer be refunded. They do not expire and remain usable for your subscription.

This policy does not limit any right of withdrawal or refund you have under Paddle's Buyer Terms or the consumer-protection law of the country where you live.

Email info@portfonia.com from your account email, or contact Paddle through the link in your purchase receipt. Approved refunds are processed by Paddle; card refunds usually appear within 3–5 business days.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Credits are prepaid service credits, usable only for Portfonia subscriptions. They are non-transferable and have no cash value except as provided in this policy.